I am trying to contact the Support Team regarding an urgent issue
Could someone please respond as soon as possible
Could someone please respond as soon as possible
Rename
What's the issue? Is it different than your "Trade on a Holiday" post?
https://www.wealth-lab.com/Discussion/Trade-on-a-holiday-8764
We're not going consider a data error on one of your computers an urgent issue.
https://www.wealth-lab.com/Discussion/Trade-on-a-holiday-8764
We're not going consider a data error on one of your computers an urgent issue.
No it's a different issue - I am locked out from the App
Our support email is support@wealth-lab.com.
@Dion, Sam already knows the email but wasn't aware that we don't work 24 hours a day. 🤷♂️ Let's make amends.
@kls06541
Sam, the thing is that the number of PCs allowed by a single subscription has been repeatedly maxed out by activating many devices simultaneously. In our email discussion just a day ago, you've been informed about our license policy and that the PCs and VMs would all lock up.
If there's demand to urgently add more virtual machines or PCs, next time kindly consider creating a second account for a Monthly subscription. This is how other Wealth-Lab users urgently add more PCs.
Please note: adding more devices and/or uninstalling WL does not deactivate the other PCs automatically. Most subscribers never even notice our protection system because it efficiently determines an inactive PC. Cases like this when the license capacity is maxed out are pretty uncommon.
@kls06541
Sam, the thing is that the number of PCs allowed by a single subscription has been repeatedly maxed out by activating many devices simultaneously. In our email discussion just a day ago, you've been informed about our license policy and that the PCs and VMs would all lock up.
If there's demand to urgently add more virtual machines or PCs, next time kindly consider creating a second account for a Monthly subscription. This is how other Wealth-Lab users urgently add more PCs.
Please note: adding more devices and/or uninstalling WL does not deactivate the other PCs automatically. Most subscribers never even notice our protection system because it efficiently determines an inactive PC. Cases like this when the license capacity is maxed out are pretty uncommon.
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