New-license-after-old-license-error

I don't see a problem with your subscription on our end.
What's the issue/message exactly?

My WealthLab 8 subscription is active on the website, but WL8 Build 169 shows:
"Your Wealth-Lab 8 license has expired". I bought a new license and cancelled old one after that but it's still check of old license. Looks like the old license check is coming from Wealth-Lab’s account. Please reset the WL8 hardware/license association so I can download a license for my current account

And this pop-up prevent opening the app. No possibility to download a license like: Help → Download License. Looks like problem is with cancelling of old subscription, because it was still active at that moment. After that WealthLab don't see a new subscription

Hi Volodymyr, I answered your question via email, check there and let's get you back up and running.

Hi. I provided an answer by email

Hi. Do you have any update?

Hello, I have a similar problem. I emailed Support days ago, but I haven't received a reply yet. Can anyone help me figure out how to get this problem resolved?

Hmm, I'm not seeing an email from you, would you mind sending it over again? I see you purchased a Lifetime License, so you should be good to go with WL9. Are you having troubles running WL8? If so, please give it a try again and select Help/Download my License from the WL8 main menu.

I have just sent the email to support@wealth-lab.com again.

My account on the website shows that no license is present.

The problem affects Wealth-Lab 9 and 8.

The website will not reflect your Lifetime License yet, we're still getting the web site up to speed with that. But the important thing is it reflected in WL8/9.

Did you select Help/Download my License from the main menu and activate your license? I'm still not seeing the email, are you sure you sent it to support@wealth-lab.com with the hyphen?

I just tested it, and it works now. The error message no longer appears.

Thank you very much.