Unable to log in to WLP 6.9.21: "We're sorry an error occurred while accessing this site. Please try again later" (RESOLVED)
Author: Eugene
Creation Date: 11/4/2019 5:56 PM
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drjaymichael

#1
I had closed the program. Now as I am trying to sign back in it tells me there is some error. What now?

It is not specific: :We're sorry an error occurred while accessing this site. Please try again later. M
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Eugene

#2
Now that's clear. I don't know what you should do because it's the first time I hear about it. But you're not the one having this error today. Looks like a temporary condition at Fidelity today, they may know better.
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Eugene

#3
Fidelity is updating their website. Please call Fidelity support.
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Nikko

#4
Couldn't even log on once to the application this morning. Phone support said they are now recommending that users uninstall the update and reinstall the old version. So far the old version seems to be running as expected.
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Eugene

#5
So that other users understand what you're saying, WLP returned you a "We're sorry an error occurred while accessing this site. Please try again later" error message and refused to log in. Fidelity has updated the website today and this apparently has broken something.
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Eugene

#6
Users reporting this error all day. If you attempt to log in to WLP and keep getting this message...

"We're sorry, an error occured while accessing this site. Please try again later"

What we know is that Fidelity has updated the website today and this apparently has broken something. Please call Fidelity phone support. Or downgrade to 6.9.20 as suggested in post #20, looks like it still works:

Where to download older version of WL (Downgrade)

P.S. I've moved here some posts by users affected by this problem from other threads.
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Eugene

#7
@drjaymichael

Is everything OK now with login to WLP, I mean no more error message "We're sorry an error occurred while accessing this site. Please try again later" ?
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edwkelly

#8
I received this error - "We're sorry, an error occured while accessing this site. Please try again later. " - this morning right before trading started with my WLP app. I was using it fine this morning before that. I contacted Fidelity who then sent me to their Electronic Channel Support team who finally said to log an issue with you. Hope this doesn't turn out to be a serious problem.
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Eugene

#9
EDIT: Moved posts #8-15 to this thread from a duplicate thread.

Frequently, questions have already been discussed before and answers can be found as you type them by entering a few keywords in the "Search Forum..." text box. Although I have no idea what happened this time at Fidelity, the error message in a recent topic looks like exact duplicate of yours:

Unable to log in to WLP 6.9.21: "We're sorry an error occurred while accessing this site. Please try again later"

What build (i.e. 6.9.??) and "bitness" (32/64-bit) of WLP are you running?
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edwkelly

#10
ok thanks that worked and i will remember to search next time.
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Eugene

#11
Could you please clarify what's worked exactly?
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edwkelly

#12
What worked is i downloaded
https://www.fidelity.com/webcontent/ap002308-wealthlabpro/PreviousVersion/WealthLabProSetup64.exe

and that version did not give me an error on Fidelity.
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Eugene

#13
Thanks for the followup. If reinstall helps then your previously installed version might have been quite old.
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edwkelly

#14
No the previously installed version was the latest at 21, the one where Fidelity's logon dialog comes up first. I think i said yes to the update dialog about 1-2 weeks ago.
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Eugene

#15
Oops I misread the URL which reads "%PreviousVersion%". You've downgraded to build 20 from build 21. Now this makes sense.

EDIT: Moved posts #8-15 here from a duplicate thread.
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Eugene

#16
Fidelity has reported the issue is resolved.
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