after provider updating there are lost data

"Lost data" is a vague and poor problem description. How do you determine this? And "after updating" what - the data itself or the extension?

When you have a problem, please explain it clearly, with as many facts as you can think of, and possibly attach a screenshot to illustrate what you're seeing. How can the developer reproduce it? The more details the better the chances to track the problem down and help you.

P.S. Overall, I highly suggest you go through this excellent guide on how to communicate your issues to tech support:

How To Ask Questions The Smart Way

Now all is ok

I'm pretty sure it's always been :)